Terms and Conditions

    • Detailed description of goods and/or services:

Arbalest Solutions, the holding company of Sundae.Software, is a business providing e-commerce services.

    • Delivery policy

Subject to availability and receipt of payment requests will be processed immediately. Goods are delivered electronically either via direct download or sent via e-mail. Note that Arbalest Solutions cannot guarantee that e-mails will be received at the same time they are sent. Please check spam folders before contacting support. Emails will be send from

    • Return and Refunds policy

The provision of goods and services by Arbalest Solutions is subject to availability. In cases of unavailability, Arbalest Solutions will refund the client in full within 30 days. Cancellation of orders by the client will attract a 2% administration fee.

    • Customer Privacy policy

We respect the privacy of every User. As a result of this, we would like to inform you regarding the way we would use your personal data.

The points below will help you understand our general approach towards the use of your personal data, however, to the extent that there is any conflict as a result of a waiver of this clause by a User, that specific clause, and not the general approach, will be enforced and supersedes the general approach.

By submitting your personal data to Arbalest Solutions, it will be deemed to have been given with your permission, where necessary and appropriate, for disclosures referred to in this policy.


Arbalest Solutions does not and will not amend or alter any personal information provided by a User. It is the User’s responsibility to update its information.

Arbalest Solutions will collect and use personal information solely with the objective of fulfilling those purposes specified and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

Arbalest Solutions will only retain personal information as long as necessary for the fulfilment of an offering and for related renewal offerings.

Arbalest Solutions will only collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

Arbalest Solutions will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

Arbalest Solutions is committed to conducting business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained, however, Arbalest Solutions does not guarantee a breach of such confidentiality arising out of malicious activities and/or activities over which it has no control.

    • Payment options accepted

Payment may be made via Visa, MasterCard Cards and Secure Internet Deposit (SID).

    • Card acquiring and security

Card transactions will be acquired for Arbalest Solutions via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

    • Customer details separate from card details

Customer details will be stored by Arbalest Solutions separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to

    • Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

    • Responsibility

Arbalest Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

    • Country of domicile

This website is governed by the laws of South Africa and Arbalest Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

    • Variation

Arbalest Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.

    • Company information

This website is run by Arbalest Solutions trading as Sofserv based in South Africa with registration number 2015/407518/07.

    • Contact details